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What is YouSwoop?
We’re Chicago's daily dealmaker. Each day we offer one incredible deal to a great local business. Once the offer has been announced, it’s up to you to swoop in and grab it before it’s gone. There’s no gimmick…no bait and switch…no group purchase requirements. Just an unbelievable deal that will disappear quicker than M.C. Hammer’s career.
Are there group-buying requirements for purchasing Swoops?
Never. Unlike the other guys, we give you what you want, when you want it. You can even share our great deals with your friends, family, hot accountants....
Does my purchased Swoop have an expiration date?
Each Swoop has an expiration date on it, typically six or more months from the date of purchase. Make sure to check the fine print on the Swoop for the specific date. Note: You DO NOT need to use your Swoop the day you purchase it.
How soon can I redeem my purchased Swoop?
Unless otherwise specified, you will receive your printable Swoop Certificate within one business day of your purchase. All redemption instructions will be on your bite-sized Swoop Certificate.
Can I buy multiple Swoops as gifts?
Absolutely! Swoops make great gifts! Unless otherwise specified, you can buy an unlimited number of Swoops for your friends and family. To add a nice touch, you have the option to customize the name on the Swoop Certificate. (See the final purchase page for instructions.)
If I didn’t personalize a Swoop Certificate and it’s under my name, can I still give it to a friend to use?
Yes indeed! But keep in mind that once a Swoop Certificate has been redeemed, you can't use it again. So, make sure to keep your certificates away from thieving roommates.
If I don't use the full value of the Swoop in one visit, can I use the balance later?
Unless otherwise stated in the fine print, your Swoop Certificate is valid for one-time use. That is, use it or lose it. So be sure to bring a group of friends along when redeeming your Swoop!
Can I combine my Swoop with other offers or specials?
Unless otherwise stated in the fine print, Swoops CAN NOT be combined with any other offers or specials. Offers or specials include: insurance, discounts, coupons, other gift cards, promotions, etc
How soon will I be billed for my purchase?
Immediately. The charge on your credit card statement will be under the name YouSwoop.
How will the YouSwoop charge look on my credit card statement?
The purchase will show up on your credit card bill as ‘YouSwoop.’
Is YouSwoop safe?
We are extremely safe. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. Lewis, our Technology Director, is a highly trained web securities guy—basically, he is The Terminator of the Web. Seriously.
Can I return a purchased Swoop?
No. Once you have confirmed your purchase, your order is final.
What happens if a business closes down before I am able to redeem my Swoop?
We guarantee that you will be able to redeem your Swoop Certificate within the first 90 days of the purchase. In the unlikely event that a business shuts down within this guaranteed period, we’ll credit your account the same dollar amount used for the purchase. You'll see this credit in the form of ‘Rewards Points’ at a rate of 40 points for every dollar you spent on the non-redeemable Swoop Certificate. If you find yourself in this situation, please send us an email at support@youswoop.com.
How can I get my business on YouSwoop?
Visit YouSwoop For Businesses.
How can I purchase with rewards points?
When logged into your account and purchasing a Swoop, you'll have the option to use rewards points if you have enough to cover the cost of the entire order. When you don't have the required number of points to cover the full cost of the purchase, you will not be able to select 'Rewards Points' as a method of payment. Rewards points will be deducted from your account upon redemption.
The math behind the YouSwoop Rewards Program:
For every dollar you spend on YouSwoop, you'll receive one point ($1 = 1 YouSwoop Rewards Point). Every forty points converts to $1 of purchasing power. Dreaded math equation of the day: If I have 200 YouSwoop Points, what price Swoop can I purchase? Answer: 200 YouSwoop Points = $5 of value, so you can buy a $5 Swoop with 200 points.
How do I accrue rewards points ?
For every dollar spent on YouSwoop, you will receive one rewards point. Rewards points can then be used to purchase Swoops!
How do I monitor my reward point balance?
When logged into your YouSwoop account, visit 'My Swoop Rewards' account page to see the earned rewards points and purchase history.
Do Swoop Rewards Points expire?
Rewards Points expire after 6 months of purchasing inactivity. In other words, don’t let 6 months go by without purchasing a Swoop, and you’re all good!
I didn’t receive an email confirming my purchase. Did the purchase go through?
First, make sure to add purchases@youswoop.com and dailyswoop@youswoop.com to your safe sender list. Second, check your spam folder to see if you have an email from us. If you don’t see us in your Spam folder, send us an email at support@youswoop.com, and we’ll get to the bottom of this.
I’m Not Receiving The Daily Swoop and I know I'm signed up. What gives?
Make sure to add dailyswoop@youswoop.com to your safe senders list, then check your spam folder to see if our emails are sitting in there. If you don’t see us there, try signing up for The Daily Swoop again by going to 'Subscribe Now' at the top right of our homepage. If after 24 hours you are still not receiving emails from us, please email us at support@youswoop.com, and we will correct this problem.
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